Frequently Asked Questions


How quickly can you find me a cleaner?

We can usually find a cleaner for you within just a few days. However, if you need a cleaner fast, then call 01495 339493 or 01633 479001, or you can email us and we will do all we can to speed up the process.

How do you vet your cleaners?

Very carefully! Every single one of our cleaners are interviewed in their own home. This way we can see for ourselves the cleanliness of their own home. This also gives us an idea of their background and individual circumstances. We conduct an in-depth interview in their own home and every cleaner is ID checked, police checked and reference checked before we add them to our database.

What if I am not happy with my cleaner?

Simply let our office know of your concerns and we will do all we can to remedy the situation as quickly as possible. We have a large database of approved, checked and vetted cleaners, one of whom will meet your needs perfectly.

Will I get the same cleaner each time?

Yes. You will get the same dedicated cleaner to do your cleaning. That way you will know who is coming into your home each week and your cleaner will be able to work out a routine with you as to what you would like completed on each visit.

Do you have a minimum number of hours?

Yes, the minimum number of hours per clean is two.

What tasks will the cleaner normally carry out?

Your cleaner will do all the hoovering, dusting and polishing as well as clean the bathrooms and kitchen. They will also clean the inside windows if required and most other general household cleaning within your home, at your request. By having your own dedicated cleaner, you will be able to specify which jobs are done on a weekly basis and which jobs are done on a rotational basis. This way, you will receive a service that is tailored to your specific needs.

Do you provide the cleaning products and equipment?

No, it’s not hygienic to take cleaning equipment and cloths from place to place, as there is a risk of spreading germs to uninfected houses. Besides, as the homeowner you know what products work best for your home and what fragrances (if any) you prefer. So we always use your equipment, cleaning cloths and products.

Can you iron too?

Yes, each of our cleaners are happy to do your ironing. It is your cleaning service so you just let us know what you need us to do! Your cleaner will iron your clothes, hang them up and put them away for you if you wish.

What happens if my cleaner is ill or on holiday?

We have a database of home cleaners and we are happy to arrange a replacement cleaner if your regular cleaner cannot visit your home.

What happens if my cleaner has an accident?

All our cleaners are fully insured, if an accident does happen then please inform the office as soon as possible and we will do all we can to rectify the accident.

Do you have insurance cover?

Yes, we are insured for public liability and accidental damage insurance. Please note, in order to keep our costs at a very competitive rate, there is an excess of £100 on all claims for which you would be responsible for. The insurance cover is offered to provide peace of mind in the event of any major incidents of damage.

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If you are looking for domestic cleaning in Newport, Gwent and Caerphilly County Borough, then get in touch with us at First Impressions Cleaning to book your free first clean!

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“Dear Helen, my colleague recommended your cleaning company and I have been very happy with the cleaning service so far. Bring on more quality cleaning!”

- Mrs Laura Daniels, Risca